If you aren’t happy with the service we provide you can make a complaint.
We aim to resolve complaints within 10-14 working days. Please send attachments of supporting information to complaints@willworx.co.uk
Not happy with our response? Kindly, please contact our regulators for further assistance.
How do I make a complaint to The Society of Will Writers (SWW)?
If we can’t resolve the problem satisfactorily, you can either fill in the online form on or use one of the alternatives listed at the end of this page to contact the SWW and see whether they can become involved.
Make sure to keep any supporting evidence to your complaint and send this to the SWW when completing your form.
What happens next?
The SWW will write to let you know they have received your complaint and will pass it to an assessor.
If it appears our Will Writer(s) may have failed to comply with The Society of Will Writers standards, guidance or regulations, they will consider the best way to deal with it. Not all complaints however lead to the Will Writer being disciplined; for example, if the Will Writer has made a simple mistake.
How will the Society investigate the complaint?
If an assessor believes the complaint should be investigated, they will tell you which aspects of the matter they can deal with and pass the file to a case manager who will look into your complaint in detail. If there are any matters they can’t deal with, they will explain why. They will also tell you if they need further information before they can start investigating.
The case manager will ask for the Will Writers version of events and will usually invite you to comment on their response. At this stage, it helps if you and the Will Writer make all relevant correspondence available to each other. Their investigation concentrates on whether the Society should discipline the Will Writer.
By post to:
The Society of Will Writers
Chancery House
Whisby Way
Lincoln
LN6 3LQ
By email to:
info@willwriters.com